I applied for a new MRP (Machine Readable Passport) on 24 December 2008 at the Phils Embassy in Bangkok. I told them I also want my last name change as I opted to use my husband’s surname. I was advised to call them and follow up after a month. I did as I was told. But then they said it’s still in DFA manila. Said to just wait for another week. I called again and started calling everyday after that week. When I asked if there was a problem with my passport. They only said the remark is “pending”. When I asked to explain to me the reason for such she just said that it might not be in the transmittal for that week. Said it might come next week. I lost count of how many “next weeks” I had waited. I decided to ask mom in Manila to go to DFA. She was there before 8am..endured the long lines as usual only to be asked to wait till 3pm. oh she was able to talk to the staff in charge at 3pm but only to be told to call this number the next day at 9am. Said they don’t know the problem yet and why it was said to be pending. So the next day mom called. She luckily got to her after 100 tries. Their lines are busy must be really working their asses really hard in that office. When mom talked to the staff oooops! Lunch Break! Call back at 2pm. Mom did as what was told again. Called at 2 and finally talked to the one in charge. Oh the problem it was pending was…..drum roll!…… my photo!!!! applause! They said my photo was damaged for reason they never mentioned. She told mom for me to contact the embassy and ask them to send the extra photos of me that they have there. Mom told them she got my photo said she can give it to them to cut the time of transmittal from Bangkok to Manila. But the staff said NO. It MUST come from the embassy. Knowing that she can’t argue with them and we were at their mercy. I did as I was advised. Called the embassy to inform them of the reason why my passport is PENDING.Oh boy! they were surprised to know even asked where I got that info. Even made a comment like,..”Ah that’s why yours is the only passport left pending among that batch we sent for December!” Told them that comment didn’t even help me feel better. They told me to call at 4pm maybe to confirm with DFA if what I said was true. Then I talked to the one in charge, she said, “I just got an email from DFA said your photo has been damaged and that you have to transmit a new photo.” I told them I live far away from Bangkok and that it takes 9 hrs or so to get there to submit a photo. She suggested that she will just send the photo I have in their files. Oh and i thanked her for that! It took more than a month for DFA to find out that my photo was damage had I not asked mom to go there in person who knows if we will ever find out why it has been pending! And amongst all those passport applications transmitted for December…ONLY my photo has been damaged! So enough with the photo. I sent them 2 photos JUST IN CASE it will be damaged AGAIN (I was thinking of sending 100 pcs).
I called after 2 weeks.Guess what DFA said? I might of filled out the WRONG form! oh BS!!!!quit giving STUPID excuses!Mom was there and you told her the problem was… ONLY the photo!I just wish you can come up with a more INTELLIGENT EXCUSE next time!!! I can’t wait to be home next month and be there in person and file my complaint! Oh how can I go home? I don’t even have my new passport! My old one? My plane ticket is under a new name so I can’t use the old one. Now what do I do??? aaaaghhh Give us the right service that we are paying for..PLEASE!!!!!!!!!!!
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